Got a Repair Quote? Get a Free Second Opinion
Send us the quote you got from any shop, big-box counter or online repair service. We'll tell you whether the price is in line, whether fixing this machine is the right call, and what we'd do instead. Free, by email or text, no obligation.
Someone hands you a work order for a few hundred dollars and says the machine needs it. Maybe it does. Maybe the price is fine. But you have no way to know, and the person telling you is the person who gets paid if you say yes. Our prices are posted on this site, so comparing a quote with what we'd charge takes us a few minutes. We'll do it for free, for a quote from any shop, big-box counter or online repair service, and tell you honestly whether we'd do anything differently.
The Short Version
Send us the quote, the computer's make and age, and what it's doing. We'll say three things: whether the price is in line with ours, whether repairing this machine is the right call, and what we'd do instead if we'd do anything differently. No obligation, by email or text.
What to Send
- The quote itself. A photo of the work order, a screenshot, or just the total and what it covers. Line items help; a single number is fine.
- The computer. Brand, model and roughly how old it is, or a photo of the label on the bottom or back. Age is the biggest factor in repair-or-replace.
- What's wrong. The symptom in your words, and what the shop said it is. Those don't always match.
- What would hurt to lose. Software you depend on, a license tied to that machine, files that aren't backed up. These count in favor of repair, and a quote never shows them.
What You'll Hear Back
Is the price in line?
We compare it with our posted rates: $125 an hour for a home computer, $175 for a business, $150 flat for virus removal on a home PC, and the typical ranges in our cost guide. Parts we bill at cost, so we’ll say what the part itself should run.
Repair, or replace?
The rule of thumb we use: if the repair costs more than about half of a comparable replacement, replacing usually wins, especially past four or five years. One failed part on an otherwise healthy machine usually favors repair. The full reasoning is in Repair or Replace?
What we'd do
If we’d approach it differently, we say how and what it would cost with us. If the shop’s quote is fair, we say that. We don’t run down other shops; we compare numbers and tell you what we see.
How to Read a Quote Yourself
| If the quote says | Ask |
|---|---|
| A diagnostic fee plus “virus removal” or “tune-up” on a home PC | What's the all-in total? We do home virus removal for $150 flat, remotely, with a 30-day labor warranty, so that's the number to compare. |
| A new drive, a reinstall and a data transfer on a machine six or more years old | What would a comparable new computer cost? If the quote is more than half of it, the guide above says replace, unless something on the old one is hard to recreate. |
| A screen, keyboard, battery or charging port on a laptop under three years old | What's the part itself? One failed part on a young machine usually favors repair; the labor should be an hour or two. |
| “Motherboard” or “logic board” on anything past a few years | Has it been diagnosed, or guessed? That repair often costs close to a replacement, and it's the one most worth a second look. |
| Parts without prices, or a total with no line items | For the breakdown. A shop that won't itemize is telling you something. |
Send the Quote
Prefer to text? Send a photo of the quote to (855) 914-2308 and say it's for a second opinion.
Want Our Quote Instead?
Every job is diagnosed before it's quoted, and the rates are the same ones on the pricing page. No fix, no labor charge, and a 30-day warranty on the work.
Frequently Asked Questions
Is the second opinion really free?
Yes. You send the quote, we tell you what we think, and you do what you like with it. There's no obligation to use us, and we don't call you afterwards unless you ask us to.
Will you match the other shop's price?
No. Our rates are posted and they're the same for everyone. If ours would be higher for the same job, we say so and explain why. If it would be lower, we say that too. What you get is a straight comparison, not a bidding war.
I already paid the other shop a diagnostic fee. Does that change anything?
It's common, and it doesn't change the decision. That money is spent either way; the question is whether the next dollar goes into this machine or a new one. The diagnosis you paid for is useful: send it along.
Do you give second opinions on business IT quotes?
Yes, including managed-IT proposals and support contracts. For a short quote we answer the same way as a home repair. For a full proposal, start with the IT spend audit guide on this site, and if you want a look at the whole setup rather than one quote, that's what the Business Risk Assessment is for.
Can you really tell from a photo of the quote?
Usually. If the quote doesn't say what's actually wrong, which happens more than you'd think, we'll ask you what the machine is doing. If nobody has diagnosed it yet, we'll say so rather than guess, and tell you what a diagnosis with us would involve.
What if the other shop was right?
Then we tell you that, and you go back to them with more confidence. A fair quote from a good shop is a fine outcome. We'd rather be known as the people who told you the truth than win a job we didn't need to.
Related guides
The rule of thumb we actually use, and the hidden costs of just buying new.
Straightforward hourly rates, what typical jobs actually run, and what makes a repair cost more or less.
How to know which type of service gets you fixed faster.
The five real causes, the Florida heat factor, and what doesn't help.
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