Frequently Asked Questions

We use TeamViewer, the industry's leading remote support and collaboration tool, in two ways:

• Quick Support — download and run it any time you'd like us to connect. You'll see an Allow/Deny prompt; clicking Allow lets us in.
• Hosted — installed for established clients who've already built trust with us, so we can log in with your permission (by phone, email or text) whenever needed. All Maintenance Plan clients use the Hosted version so we can perform routine upkeep.

Yes. We work on any brand of computer running Microsoft Windows or Apple macOS.

Standard service hours are Monday–Thursday, 10am–5pm, and Friday 10am–2pm, with Saturday available by appointment. In most cases, service can be scheduled the same day. Immediate-response or after-hours service may carry an additional charge.

We currently accept cash, check, Visa and Mastercard. Through PayPal we can also accept American Express and Discover.

Residential service is $125/hour and commercial service is $175/hour, both for on-site or remote support. On-site visits carry a one-hour minimum; remote support is billed in 15-minute increments after that. Pickup & return service for specific hardware issues typically starts at a $200 flat rate. Many common jobs — like standard virus removal or a defined upgrade — can also be quoted as a flat rate instead of billed hourly; ask when you call or schedule.

On-site service is due before our technician leaves. Pickup/return service is due before we return your system. Remote service requires a payment method on file beforehand, but it isn't charged until after the work is done. Maintenance Plans are billed monthly via Stripe, auto-renewing after the first year and cancelable anytime after that.

Remote service is available anywhere with high-speed internet — we've helped clients from Alaska to Japan. On-site and pickup/return service currently covers all of Pinellas and Hillsborough counties. If a round trip is more than about 30 minutes, we reserve the right to add a reasonable trip fee.

Feel free to request the same Microsoft-trained technician every time — we encourage clients to get to know their technical consultant.

It depends on the issue. A quick configuration question might take a few minutes; a thorough virus, adware and spyware cleanup with optimization usually runs around an hour, sometimes longer depending on severity. We'd rather take the time to do it right than rush and leave something behind.