Hourly Service

Many jobs can also be quoted flat-rate instead of hourly, ask when you call.

Our Fix-It Guarantee

If we can't fix it, you don't pay for our time. And every repair carries a 30-day warranty on labor: if the same problem comes back within 30 days, we fix it free.

The fine print, in plain English: the guarantee covers repair labor, hourly or flat-rate. Parts and equipment you approved are billed separately. Data recovery is quoted on its own terms, because results depend on the condition of the drive. A new or unrelated problem, physical or liquid damage after the repair, or changes made by someone else after we finish aren't covered. Setup, training and consulting time is billed as usual, since there's nothing broken to fix, and maintenance plan fees aren't labor.

Residential Maintenance Plan

Billed monthly until you cancel. After 12 months your plan continues month to month and you can cancel at no charge. Cancelling during the first 12 months costs 25% of the plan fees for the months that remain. To update your card, see your invoices or cancel, sign in to the billing portal with the email on your plan, or email support@baygeeks.com. You accept the Residential Master Service Agreement at checkout.

Automated includes daily security scans, Windows and third-party patching, Bay Geeks EDR (our next-gen antivirus protection), and proactive hardware monitoring that catches failing components before they take your files with them. Premium adds remote support from a live technician, help-desk ticket tracking, family-safe web filtering, and Mobile Device Management for phones and tablets (1 device included, $12/mo per additional device).

Commercial Maintenance Plans

Billed monthly in advance for each device. After the 12-month initial term the plan continues month to month until either side gives 30 days' written notice. Ending a plan during the first 12 months carries an early termination charge of 25% of the remaining plan fees. To update your card, see your invoices or give notice, sign in to the billing portal with the email on your plan, or email support@baygeeks.com. You accept the Commercial Master Service Agreement at checkout.

Unlimited Cloud Backup and Bay Geeks EDR are included on every plan, Premium adds Mobile Device Management for your team's phones and tablets (1 device included, $12/mo per additional device), and Advanced adds Bay Geeks SOC (MDR): our 24/7 managed detection & response service. See the full commercial plan breakdown for what's included at each tier.

Search, AI & Website Services

For businesses that want to know what AI assistants tell their customers, and to give their own website visitors a straight answer. These are sold under our Commercial Master Service Agreement, with no long-term contract on the monthly services.

Monthly services are billed in advance with no cancellation fee and run to the end of the month you've paid for. One-time items are paid at checkout and refunded in full if you cancel before we start. Results in search engines and AI assistants are controlled by those companies and aren't guaranteed. Domain, hosting and email packages start at $125/mo: see Domain, Hosting & Email.

How We Compare

We're not always the cheapest quote you'll find, and we won't pretend to be. What we will do is tell you upfront what something costs, show up when we say we will, and stand behind the work (a veteran-owned business that's been doing this in Tampa Bay since 2004).

For a plain-English walkthrough of what typical jobs run against these rates, see how much computer repair costs in Tampa Bay.

Related guides

All guides →

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