Both models work. The question is which one actually fits how your business runs — and what each one costs once you count everything.
You call when something breaks, we fix it, you're billed for that job. No ongoing relationship required — pay only when you need us.
$175/hr commercial rate, 1-hour on-site minimum.
Ongoing monitoring, patching, and managed antivirus that catch problems before they become outages. One predictable monthly cost.
$75/mo per computer, 1-year commitment.
| Managed IT Services vs. Break-Fix | Break-Fix | Managed / Maintenance Plan |
|---|---|---|
| Cost structure | $175/hr commercial rate, billed per visit | $75/mo per computer, flat |
| Commitment | None — pay only when you need us | 1-year commitment |
| Monitoring & patching | Not included | Included, ongoing |
| Managed antivirus | Not included | Included |
| Best for | Few devices, infrequent issues, new systems | Downtime-sensitive, repeat emergencies, security/compliance needs |
A business with 5 computers on the Automated Maintenance Plan pays $375/month — $4,500/year — for daily scans, patching, managed antivirus, and proactive monitoring across all five machines.
A single emergency break-fix visit, at the 1-hour commercial minimum, runs $175. It doesn't take many surprise visits in a year to approach — or exceed — what a full year of managed coverage would have cost, and that's before counting the downtime while you waited for the fix.
The trade-off isn't just about total dollars. It's about whether that cost is predictable or not.
Plenty of businesses run a hybrid: managed maintenance on the systems that matter most, break-fix for the rest. We can help figure out where that line makes sense for your setup.
Tell us how your business runs and we'll tell you honestly which model — or mix — makes sense.
The issues we see most often in Tampa Bay homes — and what to try first.
How to know which type of service gets you fixed faster.
How a monthly maintenance plan pays for itself in prevented downtime.
The proactive steps that keep your business off the list of ransomware victims.
How to tell when antivirus alone isn't covering you anymore.
What managed detection & response catches that antivirus can't.
Why a stolen password is now the most common way in — and how it's stopped.
What HIPAA, PCI DSS and NIST reporting should actually look like.
A quick check on whether your current IT setup is costing more than it should.
What actually happens during a remote session, step by step.
Real, upfront rates for computer repair and managed IT services — no hidden fees.
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