Virus & Malware Removal
Certified Malware Removal Experts clean infections, browser hijackers and fake "your computer is infected" popups, usually without wiping your files or reinstalling Windows.
See virus & spyware removal →Anywhere in the U.S.
Remote Computer Repair, Fixed While You Watch
A Bay Geeks technician connects to your computer over a secure link you approve, fixes the problem on your screen while you watch, and disconnects when it's done. No drive time, no waiting for a visit, and billed in 15-minute increments so a quick fix stays a small bill.
Same-day sessions usually available
15 minBilling increments
$31.25A 15-minute home fix
50States reached remotely
2004Serving Tampa Bay since
If It Turns On, We Can Usually Reach It
What We Fix Remotely
Most computer problems are software, settings or account problems. Those don't need a technician in the room, they need one at the keyboard, and a remote session puts one there in minutes.
Slow Computer Tune-Ups
Startup bloat, runaway background programs, full drives and update backlogs, diagnosed and cleared so the machine feels like it did when it was new.
Why Windows 11 gets slow →Email, Printer & Account Setup
Email that stopped syncing, a printer that vanished from the list, a new laptop that needs everything moved over: the everyday setup work that eats an afternoon.
See email services →Software Installs & Errors
Programs that won't install, won't open, or throw errors nobody can decode. We install, repair, update or replace them and make sure they stay working.
Common computer problems →Sign-In & Account Recovery
Locked out of Microsoft, Google or Apple accounts, two-factor codes going nowhere, passkeys that need setting up before the old sign-in method is retired.
Why logins are the frontline →Updates, Cleanup & Checkups
Windows and Mac updates that keep failing, leftover junk from old software, and a general once-over to catch small problems before they become data-loss problems.
Ongoing care with a maintenance plan →How It Works
Three Steps, Nothing Left Behind
If you've never done a remote session it can feel like handing a stranger the keys. Here's exactly what happens, in the order it happens.
Call or open a ticket
Tell us what's wrong in your own words. No need to diagnose it yourself first. We'll confirm remote is the right fit and send you a secure connection link.
Approve the connection
Click the link and you're asked to approve the session. Nothing happens on your computer until you say yes, and the connection is encrypted end to end.
Watch it get fixed
Your mouse and keyboard move as the technician works. You can take back control or end the session at any point. When we're done, the connection closes completely: no ongoing access, nothing installed to stay behind.
Want the full walkthrough, screen by screen? Read how a remote support session works.
Straightforward & Upfront
Remote Repair Rates
The same hourly rates as an on-site visit, without the drive time or the one-hour minimum.
Home Computers
$125/ hour
Billed in 15-minute increments. The first 15 minutes is $31.25, and a lot of problems are solved inside it.
Business Computers
$175/ hour
Billed in 15-minute increments for your whole team, so a two-minute password reset never costs an hour.
See business services →Maintenance Plan Clients
Includedon Premium plans
Premium and Advanced maintenance plans include remote support from a live technician, plus help-desk ticket tracking.
Home plans →Flat-rate quotes available: many common jobs (virus removal, tune-ups, and defined repairs) can be quoted as a flat fee instead of billed by the increment. Ask when you call or schedule. See the full pricing page for everything else.
Remote Is the Right Call When
The Computer Turns On and Gets Online
That's the whole test. If the machine boots and can reach the internet, a technician can reach it, and remote is almost always the fastest fix.
- Viruses, malware and scam popups
- Slow performance and startup problems
- Email, printer, software and account setup
- Sign-in lockouts and password recovery
- Updates, cleanup and "is this normal?" checkups
You'll Need Hands On It When
The Problem Is Physical
Remote access can't replace a failing drive or find a bad cable. For those we come to you in Pinellas and Hillsborough counties, or pick the computer up and bring it back working.
- A computer that won't power on or boot
- Failing hard drives and other hardware
- New wiring, Wi-Fi and network installation
- Security camera setup
Not sure which you need? Our guide to remote vs. on-site repair sorts it out, or just call and we'll tell you.
Security
Is Letting Someone Into Your Computer Safe?
With Bay Geeks, yes, and it's worth knowing exactly why. The connection is encrypted. It starts only after you approve it. You watch every click on your own screen and can end the session at any moment. Nothing is installed to stay behind, and when the session closes, access is gone completely. There is no standing door into your computer afterward.
The one rule that keeps you safe
We only connect when you've contacted us first. Bay Geeks will never call you out of the blue, and neither will Microsoft, Apple or your bank. Anyone who phones claiming your computer is infected and asks to connect to it is running a scam, full stop. Hang up, and if you've already let one in, here's what to do next.
Who trusts us with it
Tampa Bay homes and businesses have relied on Bay Geeks since 2004, and remote support is how a growing share of that work gets done: the law office across the bay in Tampa that needs a fix before a filing deadline, the retiree in St. Petersburg whose email stopped working, the snowbird who took the laptop north for the summer, and the adult child in another state who wants a real technician looking at Mom's computer instead of guessing over the phone.
On-Site Too, Across Tampa Bay
Good Questions
Remote Repair FAQ
What can be fixed remotely?
Anything that is a software, settings or account problem: viruses and malware, a slow computer, email and printer setup, program installs and errors, sign-in and password lockouts, and Windows or Mac updates and cleanup. If the computer turns on and can get online, remote is usually the fastest way to get it fixed.
What can't be fixed remotely?
Anything physical: a computer that won't power on, a failing hard drive or other hardware, new wiring or network installation, and security cameras. For those, a technician comes on-site in Pinellas and Hillsborough counties, or we pick the computer up, repair it in the shop and bring it back.
How much does remote computer repair cost?
$125 per hour for home computers and $175 per hour for business, billed in 15-minute increments with no drive time and no on-site minimum. A 15-minute fix on a home computer is $31.25. Many defined jobs can be quoted as a flat rate up front, and Premium maintenance plans include remote support from a live technician.
Is remote access safe?
Yes. The connection is encrypted, it only starts after you approve it, you watch everything on your own screen, nothing is installed permanently, and access ends completely when the session closes. One rule worth knowing: Bay Geeks only connects when you have contacted us first. Anyone who calls you out of the blue asking for remote access to your computer is running a scam.
Do I need to be in Tampa Bay?
No. Remote support works anywhere in the United States with an internet connection. Snowbirds up north for the season, family members in other states and businesses with remote staff use it regularly. On-site visits and pickup and return stay local to Pinellas and Hillsborough counties.
How fast can a remote session start?
Same-day sessions are usually available. Call, open a ticket or pick a time on the scheduler, and a technician sends you a secure connection link. Most remote fixes are finished in well under an hour.
Ready When You Are
Let's Fix It From Here
Call and a technician can often connect within the hour. Prefer to pick a time? Schedule a remote session and we'll send the link when it starts.