If you've never done a remote support session, it can feel like handing a stranger the keys to your computer. Here's exactly what happens, so there's nothing to worry about.
You click a link, approve the connection, and a Bay Geeks technician can see and control your screen — the same way it would look if they were sitting at your desk. You watch everything happen in real time, and the connection ends the moment the session is closed.
Tell us what's wrong in your own words — no need to diagnose it yourself first.
Click it, and you'll be prompted to approve the connection. Nothing happens on your device until you say yes.
Your mouse and keyboard will move as the technician works — this is normal, and you can take back control or end the session at any point.
Remote support is billed in 15-minute increments, so a quick fix costs a fraction of the full hourly rate.
Once we're done, the remote access session is fully closed — there's no ongoing access to your device afterward.
Yes. The connection is encrypted, requires your explicit approval to begin, and you can see everything happening on your own screen the entire time. Nothing is installed permanently, and access ends the moment the session closes.
Start a session now and see how it works for yourself — most issues are resolved in well under an hour.
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