Bay Geeks SOC (Security Operations Center)

No, it works alongside it. Antivirus blocks known bad files; Bay Geeks SOC watches for the behavior of an attack in progress (like a compromised login or unusual data movement) that antivirus alone won't catch. If you're on our Automated or Premium plan, your Bay Geeks EDR stays in place and SOC adds a monitoring and response layer on top.

Advanced is a standalone plan that already includes everything in Premium (remote support, our help desk, and quarterly review calls) plus SOC coverage. You don't need to be on Premium first; you can move straight to Advanced.

The platform behind Bay Geeks SOC deploys pre-configured with detection rules already written, so most environments are actively monitored within a day or two of onboarding, not months.

Analysts investigate the alert, confirm whether it's a real incident, and take response action directly: isolating a device, disabling a compromised account, or blocking malicious activity, then walk you through what happened and what to do next.

Yes. Reporting maps to common frameworks like PCI DSS, NIST, CMMC 2.0, HIPAA and NIS2, and can be scheduled automatically or pulled on demand, useful if you need to show an auditor, insurer, or client that monitoring is actually happening.

No, treat it as a safety net underneath a policy, not a substitute for one. The warranty is backed by Adlumin/Cysurance and reimburses up to $100K toward costs like incident response, ransomware recovery, and business email compromise for a covered event on the Advanced plan. It's built to complement cyber insurance, not replace it, and gives you a real, vendor-backed layer of protection whether or not you currently carry a policy. N-able's own FAQ goes a step further: the warranty doesn't change a policy's terms, but it “may improve your organization's insurability and reduce premiums,” and Cysurance will coordinate with your carrier so you get credit for it. See our Cyber Insurance Questionnaire for what carriers actually ask.

It's the Adlumin Advanced Warranty, included with the MDR package Bay Geeks SOC runs on and backed by N-able in partnership with Cysurance. After a covered event it reimburses documented costs up to $100,000 per event, one claim per customer per calendar year, across three kinds of loss:

• Ransomware or business email compromise: remediation, ransom payments, and funds lost to a fraudulent transfer or invoice, up to $50,000.
• Compliance event: a breach that triggers legally required notification and an emergency legal response, up to $25,000.
• Business income loss: documented lost income from a breach, up to $25,000 after a $2,500 deductible.

Claims need at least $5,000 in documented loss, have to be verifiable from log data, and go to Cysurance within 48 hours of discovery. Staying eligible means keeping the basics in place: supported endpoint protection, patches applied within 60 days, immutable backups, MFA on every email account, security awareness training, and a verification step for wire and invoice changes, plus a short opt-in form. It is a warranty, not an insurance policy, and it doesn't cover a plain outage or software failure that isn't a security event.

Yes, Bay Geeks SOC is our Managed Detection & Response (MDR) service. MDR is the industry term for exactly what this page describes: a live, human-led security team monitoring across your endpoints, identities, cloud and network, backed by AI. If you've been asked whether you have MDR coverage (by an insurer, auditor, or client), this is the answer.