Maintenance Plans
Automated and Premium plans that keep your home computer healthy year-round.
See plan features →For Homes
Residential Computer Repair & Support
Since 2004, Bay Geeks has supported Tampa Bay households (and many customers well beyond Florida) with on-site, remote and pickup & return service for any brand of computer.
Same-day appointments usually available
Explore
Residential Services at a Glance
Virus & Spyware Removal
Certified Malware Removal Experts, usually without a full OS reinstall. $150 flat for a home computer, done remotely.
See virus removal →Data Recovery & Backup
Recovery for crashed drives plus backup strategies so it doesn't happen twice.
See data recovery →Network Setup & Security
Home Wi-Fi dead zones, new routers, and secure network configuration.
See networking & security →Senior Citizen Support
Patient, jargon-free help for older adults: from video calls with family to spotting scams.
See senior support →Security Cameras & Installation
Professional home security cameras from our own store: Cortex camera kits you own outright, with no monthly fees and a 3-year warranty. We'll size the system to your home and install it too.
See installation service → Shop SecurityCamStore.com →New Computer Sales & Setup
Business-class computers, not big-box bargain models: most carry 3-year manufacturer warranties, often extendable to 5–7 years. We handle setup and data migration from your old machine, plus getting your printer, Wi-Fi and email working again.
Ask about a new computer →We offer on-site visits, remote support and pickup & return service, so you never have to take your computer apart or drag it anywhere yourself; we do the heavy lifting. We repair and upgrade any computer brand, make or model.
Infected With a Virus or Malware?
Our technicians are Certified Malware Removal Experts who continually refresh their tools and training as new threats emerge. In most cases we can remove an infection without reinstalling your operating system, saving you the hassle of setting everything up again.
A Well-Maintained Computer Is a Long-Lasting Computer
Think of your computer like a car: skip the oil changes and routine maintenance long enough, and it won't last. Our Basic Maintenance Plan automates the boring-but-critical stuff (daily security scans, missing patches, and Windows & third-party updates) so a small issue doesn't turn into a lost afternoon (or lost family photos).
Included in the plan is Bay Geeks EDR, our AI-powered next-gen antivirus and ransomware protection that's a consistent top performer in independent testing. We also proactively monitor your hard drive so failing components can be replaced before they take your data with them.
Patient, Judgment-Free Support for Seniors
Technology moves fast, and it's easy to feel left behind, especially when a "quick fix" from a well-meaning relative leaves you more confused than before. Our technicians take the time to explain things in plain English, work at your pace, and never rush you off the phone or out the door.
We help with everyday needs like setting up video calls with family, simplifying a cluttered desktop, enlarging text and icons for easier reading, and untangling printer and email problems. We also talk through the warning signs of phone, email and tech-support scams that specifically target older adults, so you know what to watch for before it costs you money. Most seniors prefer an on-site visit so you can watch and ask questions in person, though remote and pickup & return service are always available too.
Live out of state and worry about a parent's computer back home? Our maintenance plans can simplify keeping in touch with your loved ones, and we cover the entire Tampa Bay area with on-site service, so if your family needs a technician to stop by in person, we're always happy to help.
See our full guide to computer help for seniors →
$55per computer / month
1-year commitment
Subscribe: $55/mo
1-year commitment
Straightforward & Upfront
Residential Rates
On-Site Service
$125/ hour
Billed with a one-hour minimum. A technician comes to your home in our service area.
Remote Support
$31.25/ 15 min
Starting at $31.25 for the first 15 minutes, billed in 15-minute increments ($125/hour), so quick fixes cost less than a full hour.
See remote computer repair →Pickup & Return
From $200flat rate
For specific hardware issues we can quote a flat rate up front: no surprises.
Flat rates: virus removal on a home computer is $150, done remotely. Many other jobs (upgrades and defined repairs) can be quoted as a flat fee instead of billed hourly. Ask when you call or schedule.
We Commonly Service
Almost Any Computer-Related Problem
- Spyware, adware, malware and virus infections
- Modem and internet access problems
- Network setup and access problems
- Windows errors, illegal operations and blue screens
- Crashed hard drives and failing components
- System lockups and CD/optical drive malfunctions
- Water, liquid, lightning and power surge damage
- Strange computer noises and hardware upgrades of all kinds
SECURE PAYMENT · CHOOSE A METHOD
Pay for Your Residential Service
Already have a quote or invoice for home service? Pay with PayPal, or with a card or bank account (ACH) via Stripe, whichever's easier.
PayPal includes Venmo · Stripe includes ACH, Amazon Pay, Link, Crypto & Cash App Pay
Setting Up Passkeys for Microsoft 365?
Microsoft is phasing out text-message and phone-call sign-in codes for Microsoft 365 starting September 2026, in favor of passkeys. If you use Microsoft 365 at home and want help getting set up before the switch, we can walk you through it.
Residential Repair By City
Common Questions
Home Computer Repair FAQ
How much does home computer repair cost?
On-site service is $125 an hour with a one-hour minimum. Remote support starts at $31.25 for the first 15 minutes, billed in 15-minute increments. Pickup and return for hardware issues starts at a $200 flat rate, and many common jobs can be quoted flat. Full details are on pricing.
What if you can't fix it?
You don't pay for our time. That's our Fix-It Guarantee: if we can't fix the problem, there's no labor charge, and every repair carries a 30-day warranty on labor: if the same problem comes back within 30 days, we fix it free. Parts you approved are billed separately, and data recovery is quoted on its own terms.
Do I have to bring my computer to you?
No. A technician can come to your home anywhere in Pinellas and Hillsborough counties, fix it remotely while you watch, or pick it up and bring it back. Same-day appointments are usually available.
Will removing a virus erase my files?
Usually not. Our Certified Malware Removal Experts can clean most infections without reinstalling the operating system, so your files and settings stay put. See virus and spyware removal.
Which computer brands do you work on?
Any brand, make or model, including Windows PCs, laptops and Macs. We repair, upgrade, and set up new computers, including moving your data, printer, Wi-Fi and email over from the old one.
Can you help my parent with their computer if I live out of state?
Yes. We can visit them anywhere in Tampa Bay, help them remotely, or put their computer on a maintenance plan (from $55/mo) that keeps it updated and protected. Our technicians are patient, explain things in plain English, and help spot the scams that target older adults.
Ready When You Are
Let's Fix It
No issue is too big or small. Call, open a ticket, or schedule a technician: we'll figure out the fastest path back to working.