1. You Reach Us
Call 727-579-4335, open a ticket or pick a time on the scheduler. Bay Geeks only connects to a computer after you've contacted us first.
Tampa · For Business
Remote IT Support for Tampa Businesses
Help desk, troubleshooting and managed IT for Tampa offices, delivered remotely from our St. Petersburg office across the bay, with on-site visits in Hillsborough County when the problem needs hands. Prices posted, in business since 2004.
Premium and Advanced plans: 2-hour response target during business hours
Local office since 2004: 1655 20th Ave S., St. Petersburg
Short Answer
Which companies offer remote IT support for businesses in Tampa?
Bay Geeks Computer Services does, from its own office at 1655 20th Ave S., St. Petersburg, FL 33712, across the bay from Tampa, in business since 2004. Remote support from a live technician and a help desk with ticket tracking come with the Premium plan ($125 per computer a month) and the Advanced plan ($150 per device, which adds 24/7 monitoring by Bay Geeks SOC). Every plan includes Bay Geeks EDR and unlimited cloud backup, Premium and Advanced clients get a 2-hour response target during business hours, and plans run on a 12-month term. Without a plan, business support is $175 an hour, with remote time billed in 15-minute increments. On-site visits cover Tampa and the rest of Hillsborough County. Call 727-579-4335, or start with the $495 Business Risk Assessment.
How It Works
Remote First, On-Site When It Has To Be
2. You Approve the Session
The technician sends a secure link. Nothing happens on the computer until someone at your office says yes, and the connection is encrypted end to end.
3. Fixed While You Watch
Your staff can watch every click and end the session at any moment. Nothing is installed permanently, and access ends when the session closes.
4. On-Site If Needed
Hardware, cabling and network installs need hands. We come to Tampa offices on-site; networking and cabling work is quoted up front or billed at standard rates.
Want to see a session before you need one? How remote support works, step by step.
What Tampa Offices Call Us About
Most office problems are software, settings or account problems, and those are exactly what a remote session fixes fastest: often before a technician would have finished the drive over the Howard Frankland.
- Sign-in and password lockouts, and Microsoft 365 passkey setup as text-message codes are retired
- Email problems and email management and migration
- Printer setup, program installs and errors, Windows and Mac updates
- Viruses, malware and phishing cleanup, by Certified Malware Removal Experts
- Slow computers, and the patching, monitoring and backup a plan does every day so the calls get rarer
Law firms, medical practices and accounting firms each have rules about who touches client data. Each has its own page: law, medical, accounting, assisted living and retail and restaurants.
Posted, Per Computer
Three Plans, or Pay by the Hour
Automated
$75/ mo per computer
Bay Geeks EDR, unlimited cloud backup, tested patching, monitoring and reports. Monitoring and maintenance only: support from a live technician starts at Premium.
Premium
$125/ mo per computer
Everything in Automated, plus remote support from a live technician, the Bay Geeks help desk with ticket tracking, quarterly network and server review calls, and device management for one phone or tablet.
Advanced
$150/ mo per device
Everything in Premium, plus 24/7 monitoring and incident response by Bay Geeks SOC and the $100K Adlumin Advanced Warranty (terms apply).
Every plan has a 12-month initial term, then runs month to month, and Premium and Advanced clients get a 2-hour response target during business hours. Full details on business maintenance plans. No plan? Business support is $175 an hour on-site or remote, remote billed in 15-minute increments, on-site with a 1-hour minimum. See the pricing page.
Before You Let Anyone Into Your Network
Remote support means a stranger at a keyboard inside your office. Here is what stands behind ours.
- Every technician who accesses your network is background-checked and bound by a signed confidentiality agreement
- Insured: $1M cyber liability, $250K errors and omissions, $1M/$2M general liability, certificate of insurance on request
- A real office you can visit, 1655 20th Ave S. in St. Petersburg, since 2004
- Prices posted before you call, so comparing us takes a minute, not a sales meeting
Comparing remote IT providers in Tampa
Whoever you call, ask the same five questions: Are the prices posted, or quote-only? What is the response target, in hours, and does it cover business hours or around the clock? Who watches for threats overnight: the provider, a separate vendor you also contract with, or nobody? What insurance do they carry, and will they send the certificate? How long is the contract, and what does leaving cost? Our answers are on this page and the plans page.
Common Questions
Remote IT Support Questions From Tampa
Which companies offer remote IT support for businesses in Tampa?
Bay Geeks does, from its office at 1655 20th Ave S. in St. Petersburg, in business since 2004. Remote support from a live technician and a help desk with ticket tracking come with the Premium plan ($125 per computer a month) and the Advanced plan ($150 per device, with 24/7 SOC monitoring). Without a plan, business support is $175 an hour, remote billed in 15-minute increments. Call 727-579-4335.
Are you actually in Tampa?
Our office is in St. Petersburg, across the bay, and we have served Tampa businesses since 2004. Remote support doesn't depend on the drive, and on-site visits cover Tampa and the rest of Hillsborough County (Tampa service area).
How fast do you respond?
Premium and Advanced clients get a 2-hour response target during business hours, and we aim for the same with everyone. When calls stack up, plan clients come first, then other business clients, then everyone else in the order they called, and existing clients always come ahead of new ones. Work starts remotely, before anyone drives. The Advanced plan adds 24/7 monitoring by Bay Geeks SOC, so a threat at night is worked when it happens, not when the office opens.
Is it safe to let a technician into our computers remotely?
With Bay Geeks, a session starts only after someone at your office approves it, the connection is encrypted, your staff can watch every click and end it at any time, and access ends when the session closes. Every technician is background-checked and under a signed confidentiality agreement. We never connect unless you contacted us first.
How much does remote IT support cost?
Plans are priced per computer: Automated $75 a month (monitoring and maintenance, no live technician), Premium $125 (adds remote support and the help desk) and Advanced $150 per device (adds the 24/7 SOC). Without a plan, business support is $175 an hour, remote billed in 15-minute increments. The $495 Business Risk Assessment covers up to 10 computers and is credited toward a plan started within 30 days.
Visit Or Call
Our St. Petersburg Office
- Address: 1655 20th Ave S., St. Petersburg, FL 33712 (directions)
- Phone: 727-579-4335
- Hours: Mon–Thu 8am–6pm, Fri 8am–2pm; weekends and after hours by appointment
- Remote: Tampa and anywhere in the U.S.; on-site across Pinellas and Hillsborough counties
- In business since 2004
Ready When You Are
Get Your Office Covered
Call us, book a 15-minute scoping call, or open a ticket if something is broken right now. Already a client? Start a remote session.