Legal
Privacy Policy
How we collect, use and protect your information when you visit baygeeks.com or use our services.
Bay Geeks, LLC · 1655 20th Ave S., St. Petersburg, FL 33712 · 727-579-4335
Last updated: August 17, 2026
Information We Collect
Information you give us directly, when you:
- Contact us by phone, email, or through our website
- Open a support ticket
- Schedule an appointment
- Sign up for our newsletter (name, email, phone — optional)
- Pay an invoice online
- Start a remote support session
This may include your name, address, phone number, email address, and details about the computer or network issue you're contacting us about.
Information collected automatically when you visit our site: IP address, browser type, pages viewed, and how you found our site, via Google Analytics. This is used in aggregate to understand site traffic and isn't linked to your identity unless you separately give us your contact information.
Information from monitored devices: If you're on a Maintenance Plan or use Bay Geeks SOC/EDR, we install monitoring software (N-able) on your enrolled device(s) to deliver that service. It reports device health, patch status, security scan results, and antivirus/EDR alerts back to us — that's the data the service is built on. It does not give us access to your personal files, browsing activity, or the contents of your device beyond what's needed to monitor its security and health.
Payment information: Invoices are generated and sent through Hiveage, our billing system, and paid via PayPal or Stripe depending on the type of charge. Bay Geeks does not receive, process, or store your credit card or bank account numbers.
Third-Party Services We Use
We rely on the following third-party services to run our business. Each handles a specific piece of what you share with us, under their own privacy policies:
| Service | Purpose | What it may handle |
|---|---|---|
| Google Analytics | Website traffic analysis | IP address, browsing behavior on our site |
| Chatway | Live chat widget | Chat messages, name/email if you provide them |
| Zoho Desk | Support ticketing | Name, email, phone, issue description |
| Calendly | Appointment scheduling | Name, email, phone, appointment details |
| Mailchimp | Newsletter | Name, email, phone (if provided) |
| Hiveage | Invoice generation and billing records | Name, address, service/billing details |
| PayPal | One-time invoice payment | Payment and billing details |
| Stripe | Maintenance Plan and SOC/EDR subscription billing | Payment and billing details |
| TeamViewer | Remote support sessions | Temporary, session-only access to your device that you explicitly approve — access ends completely when the session closes |
| N-able | Remote monitoring & management for Maintenance Plan and Bay Geeks SOC/EDR clients | Ongoing device telemetry — security scan results, patch status, hardware health and antivirus/EDR alerts — from devices enrolled in an active plan |
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide the service you requested
- Schedule and manage appointments and support tickets
- Process payments
- Send you service-related communications (appointment confirmations, invoices, receipts)
- Send you our newsletter, if you've opted in — you can unsubscribe at any time via the link in every email
- Understand how visitors use our website so we can improve it
We do not sell your personal information to third parties, and we do not use your information for advertising targeting.
When We Share Your Information
We share your information only:
- With the third-party services listed above, as needed to provide you the service you requested
- If required by law, subpoena, or court order
- With your explicit permission
We do not share medical, financial, or other sensitive personal information except as necessary to process a payment (handled entirely by our payment processors, PayPal and Stripe, not by us).
Your Choices
- Newsletter: Unsubscribe anytime via the link in any newsletter email, or by contacting us directly.
- Remote support: Every remote session requires your explicit approval before it starts, and access ends completely when the session closes.
- Access or deletion: To request a copy of the information we have about you, or to request deletion, email [email protected].
Cookies
Our site uses cookies from Google Analytics to understand site traffic, and from Chatway to support the live chat widget. You can disable cookies in your browser settings, though some site features (like live chat) may not work as intended without them.
Children's Privacy
Our services are directed at adults and businesses. We do not knowingly collect personal information from children under 13.
Changes to This Policy
If we make material changes to this policy, we'll update the "Last updated" date above. We encourage you to review this page periodically.
Contact Us
Questions about this policy? Email [email protected] or call 727-579-4335.
Ready When You Are
Let's Fix It
No issue is too big or small. Call, open a ticket, or schedule a technician — we'll figure out the fastest path back to working.