Frequently Asked Questions

Rates

• Residential On-Site Service: Please call
• Pick Up / Drop Off Service: Please call
• Remote Service: Please call

Competitive Analysis

Commercial I.T. Service:
Please call for rates (Discounts apply for service contracts).
Free Analysis for companies 10-100 employees.

What hours do you operate?

Standard service hours are Monday-Friday, 9 AM – 6 PM, Saturday by appointment. In most cases service can be scheduled same day. Additional charges may apply for Immediate Response services or service outside of standard service hours.

Do you guarantee your service?

We guarantee all of our at-home services for 14 days. This guarantee is limited to Hardware, Software, and Network services. If you have a problem within 14 days of the original service we will help remedy the problem for you at no extra charge.

What forms of payment do you take?

We currently accept cash, check, Visa and Mastercard. Through Paypal or Google Checkout we can accept American Express and Discover too.

When do I have to pay for your service? 

On-Site Computer Service: Payment is due before our technician leaves.
Pickup/Drop-off Service: Payment is due before we return the system.
Remote Service: A payment instrument (check or credit card numbers) is requested prior to the service, but will not be charged until after the service.

What if I don’t know what’s wrong with my PC. Should I call?

YES! We can help pin point the cause by asking you questions about the symptoms and then recommending the service that you may require.

What areas do you service?

• Remote Servces: Anywhere with highspeed internet! We've helped soldiers in Iraq, fishermen in Alaska, surfers in Hawaii and almost everyone in between.
• On-Site & Pickup/Drop-off Services: Currently we service all of Pinellas and most of Hillsborough and Pasco Counties.
  • If zip code to zip code is more than a half hour drive, we reserve the right to request a reasonable trip fee.

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