So my cousin calls me when her computer was acting funny. I logged in and started working with her computer doing all of the normal updates and other optimizations that we do for folks and afterwards she was really impressed with how well it was working.
A couple weeks later, she calls again and has a different story… that the computer has been slow ever since I worked on it. I can’t say that’s the first time someone’s said that… but I don’t get that hardly at all. Once or twice maybe a few years back after installing a bloated, free version of CA Internet Security that Road Runner gives away for free (no, we don’t recommend that anymore!).
So with my reputation on the line I asked the normal questions… who, what, when, where etc… and all she does is surf the net, checks email through IE8 and basically her entire computing experience is done through the browser.
After doing some research, I came to find plenty of others who have the same issue. It’s a pretty straight forward fix and not only did it work for me, my wife and cousin… it’s worked for countless other clients who have the same issue.
In Windows XP:
1. Click Start, then click Run.
2. In the run dialog box, type cmd and press enter.
3. in the Command Prompt window, enter this text and press Enter:
regsvr32 actxprxy.dll
4. Restart your computer
For Windows Vista/Windows 7
1. Type cmd in the Start menu Search box.
2. Right-click the Cmd shortcut that appears at the top of the search results list under programs, select “Run as administrator”
3. Choose Run As Administrator
4. In the Command Prompt window, enter this text and press Enter:
regsvr32 actxprxy.dll
5. Restart your computer.
If this works for you, let me know in the comments below!
