Bay Geeks Computer Repair Services

June 30, 2009

FAQ: Making sense of the Windows 7 upgrade options

Filed under: Software — Tags: , , — admin @ 9:06 am
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While it’s true that Windows 7 doesn’t arrive on retail shelves and new PCs until October, Microsoft has announced two programs designed to give a head start those that know they want the new operating system.

The Windows Upgrade Option, which runs through early next year, allows those who buy a new Vista PC to get a free copy of Windows 7 after it hits shelves in October. The other program which runs only through July 11, allows Windows XP and Vista users to pre-order a copy of Windows 7 Home Premium for $49 or Windows 7 Professional for $99.

Source

In the following question and answer document, CNET News’ Ina Fried walks you through both programs.

Who qualifies for the pre-order program?
Anyone running Windows XP or Windows Vista on their system, and whose PC is capable of running Windows 7, can upgrade that machine to Windows 7 Home Premium or Windows 7 Professional using the Windows pre-order program. However, the program is limited in both time (it runs through July 11 in the U.S.) and in terms of how many copies Microsoft will sell, although it has not said what that limit is exactly.

Can I buy one of the upgrades if I am running Windows Vista Ultimate?
A lot of folks have been asking this since Microsoft isn’t offering a discounted way to buy Windows 7 Ultimate. The answer is yes, one can buy an upgrade. However, any time one moves “down” in editions as part of an upgrade, it requires a clean installation of the operating system.

Will I get both 32-bit and 64-bit versions of the operating system?
Yes, although moving from a 32-bit version to a 64-bit version (or vice-versa) also requires a clean installation of the operating system?

How does the Windows 7 Upgrade Option program work?
Microsoft’s other program, aimed at new PC buyers, offers those that by certain Vista machines between June 26 and the end of January have the ability to get a free copy of Windows 7.

The update will be provided after Windows 7 ships on Oct. 22. Different partners are handling it different ways, with some offering the upgrade on DVD, others via download and some PC makers offering both means.

Is it really free?
Well, Microsoft says it isn’t charging the computer makers or retailers, though in some cases the PC makers themselves are tacking on a shipping and handling charge for mailing the updates.

Do all Vista PCs qualify?
No. In general PCs with Vista Home Premium, Vista Business, or Vista Ultimate will qualify for the program. Buyers should check with their retailer or PC maker beforehand to make sure the PC is among those that qualifies.

Many of the PC makers have posted more information on their Web site, including Acer, Asus, Dell, Emachines,Fujitsu, Gateway, Hewlett-Packard, Lenovo, Sony and Toshiba.

What about Netbooks?

A few Netbooks may qualify, if they were running Windows Vista Business or Windows Vista Home Premium. Microsoft is still looking at options for how folks running those systems will be able to load the operating system on their machines, which don’t have CD or DVD drives. (Netbooks running Windows XP, like other XP machines, can use an upgrade version of Windows 7, though users will have to do a clean installation of the operating system.)

Is there a limit to how many computers qualify for the update program? 
Yes, the program covers a maximum of 25 PCs for an organization. Microsoft says the program is designed for consumers and small business and notes the limit has been lifted from five machines under a similar program with Windows Vista.

Gartner analyst Michael Silver said that big businesses should press computer makers to extend the upgrade to cover any large orders between now and when Windows 7 ships. Otherwise, the only way for businesses to be covered is to purchase one of Microsoft’s volume licensing programs for Windows, such as Software Assurance.

“Microsoft is encouraging organizations to buy (Software Assurance) and those that don’t will need to deal with these artificial, annoying rules,” Silver said.

What about those who bought Vista PC before June 26?
Again, I’ve gotten a lot of e-mail from owners of older Vista machines, including some that are only a few weeks or months old, wondering where their free copy of Windows 7 is. Well, the Upgrade Option only kicked in last week, so owners of older machines won’t be getting a free copy. The pre-order program probably offers the cheapest option as far as getting to Windows 7.

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Fahrenheit 113: Hot iPhone’s Tragic Number

Filed under: General — Tags: , , — admin @ 9:04 am
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The manager at my local Apple Store looked a little grim when I mentionediPhone 3GS overheating and battery problems yesterday. “If that’s what it is, you’re going to have a flood of phones coming back,” I told him. As if he had to be told.

Battery problems are nothing new to Apple, but the culprit has always been a replaceable notebook battery–until now. Back in 2006, Apple recalled 1.8 million batteries after only nine overheated–but two people were burned.

So far, I’ve seen no reports of injuries due to hot iPhone 3GS handsets, but if the problem is as common as anecdotal reports make it seem, it may only be a matter of time. I hope no one gets hurt, but if some phones are getting hot enough to discolor their white cases, what’s next?

I’d gone in to buy a new charger, as some cigarette lighter adapters refuse to work with the new iPhone 3GS. As we were wrapping up, I mentioned, “This is one of those iPhones that overheat” and held up my handset.
The manager offered to check my handset out with their iPhone diagnostics, a program running on a MacBook that told him my phone may have gotten hot (or more than one occasion, actually) but not “hot enough.”

“It hasn’t tripped the internal heat sensor,” was the finding. He handed the phone back. My impression was that a tripped heat sensor would have gotten me a new phone, though the store was busy, and we didn’t discuss what would happen next.

Source

Apple has not commented officially on the reports of overheating iPhones, though it was clear my local store was familiar with the problem. The offer to test my phone was done so matter-of-factly it was clear I wasn’t the first.

There is, however, a note on the Apple support site that warns customers not to leave their iPhone 3G and 3GS handsets in the sun, in a parked car on a hot day, and even about “Using certain applications in hot conditions or direct sunlight for long periods of time, such as GPS tracking in a car on a sunny day or listening to music while in direct sunlight.”

Under those circumstances, when its temperature exceeds 113 degrees Fahrenheit, the phone can shut itself down and display a temperature-warning screen.

However, the widespread overheating reports aren’t about phones left in hot cars, but simply cases of reasonable, normal use. That is what I’ve experienced, though I’d guessed my hot-to-the-touch phone was more than 113 degrees.

Cupertino, We Have A Problem

After reading forum posts on the Apple website and dozens of blogs and news stories, it’s obvious Apple has a problem. How this was not discovered during testing, I can’t imagine, though it is certainly possible that the production units have different batteries than those used for testing.

What is going on?

First, only Apple is really in a position to know. Published reports are centering on the battery as the culprit, rather than a hot processor. If I were guessing, I’d have thought it was the processor, given that the problem seems to occur not during charging but during processor-intensive activities.

My store manager mentioned extensive GPS use as one occasion when the new iPhones can overheat, which is something I experienced. Video recording is another reported cause. In my case, hours of music player use also resulted in a hot phone. That says “processor” to me, but a discharging battery can also heat up.

Whatever the cause, my suspicion is it is directly attributable to user activities rather than individual processors or batteries. That means any iPhone 3GS can overheat, but many never will.

My sense–and that’s all it is–is that Apple is already replacing some iPhones that have overheated, but is doing so on a case-by-case basis.

What’s Next?

At some point, Apple will have to publicly respond to increasing user concern about the overheating problem. I’d bet that at this very moment Apple engineers are looking for a software fix that will stop the problem.

If they are unsuccessful and large numbers of customers find themselves with hot iPhone handsets, Apple’s options don’t look good. The next few days or weeks should tell.

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June 11, 2009

IE8 Internet Explorer 8 is running slow

Filed under: Computer Repair, General, Software — Alden @ 2:15 pm
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So my cousin calls me when her computer was acting funny. I logged in and started working with her computer doing all of the normal updates and other optimizations that we do for folks and afterwards she was really impressed with how well it was working.

A couple weeks later, she calls again and has a different story… that the computer has been slow ever since I worked on it. I can’t say that’s the first time someone’s said that… but I don’t get that hardly at all. Once or twice maybe a few years back after installing a bloated, free version of CA Internet Security that Road Runner gives away for free (no, we don’t recommend that anymore!).

So with my reputation on the line I asked the normal questions… who, what, when, where etc… and all she does is surf the net, checks email through IE8 and basically her entire computing experience is done through the browser.

After doing some research, I came to find plenty of others who have the same issue. It’s a pretty straight forward fix and not only did it work for me, my wife and cousin… it’s worked for countless other clients who have the same issue.

In Windows XP:
1. Click Start, then click Run.
2. In the run dialog box, type cmd and press enter.
3. in the Command Prompt window, enter this text and press Enter:
regsvr32 actxprxy.dll
4. Restart your computer

For Windows Vista/Windows 7
1. Type cmd in the Start menu Search box.
2. Right-click the Cmd shortcut that appears at the top of the search results list under programs, select “Run as administrator”
3. Choose Run As Administrator
4. In the Command Prompt window, enter this text and press Enter:
regsvr32 actxprxy.dll
5. Restart your computer.

If this works for you, let me know in the comments below!

Source

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June 10, 2009

Microsoft sets record with monster Windows, IE, Office update

Filed under: Computer Advice, General — admin @ 7:24 am
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Microsoft today issued 10 security updates that patched a record 31 vulnerabilities in Windows, Internet Explorer (IE), Excel, Word, Windows Search and other programs, including 18 bugs marked “critical.”

Of the 10 bulletins, six patched some part of Windows, while three patched an Office application or component, and one fixed a flaw in IE. Eighteen of the 31 bugs were ranked critical, Microsoft’s most serious ranking in its four-step score, while 11 were tagged as “important,” the next-lowest label, and two were judged “moderate.”

The total bug count was the most patched by Microsoft in a single month since the company began regularly-scheduled updates in 2003. The previous record of 26 vulnerabilities patched occurred in both August 2008and August 2006.

“This is a very broad bunch,” said Wolfgang Kandek, chief technology officer at security company Qualys, “compared to last month, which was really all about PowerPoint. You’ve got to work everywhere, servers andworkstations, and even Macs if you have them. It’s not getting any better, the number of vulnerabilities [Microsoft discloses] continues to grow.”

Security experts were all over the map when it came to naming which fixes to deploy first.

“IE’s, by far, takes the cake,” said Andrew Storms, director of security operations at nCircle Network Security. “It’s a client-side bug, there are eight CVEs and there’s no doubt that it will be exploited.”

As Storms said, MS09-019 patches eight separate vulnerabilities in Microsoft’s Internet Explorer browser. One of the patches finally plugs the hole that a researcher used in March 2009 to hack IE and walk off with a $5,000 prize at the “Pwn2Own” challenge.

“If you’re running IE8 on Windows XP, or are concerned about intranet-based attacks, I would highly recommend putting this update on your high priority ‘to do’ list,” said Terri Forslof, the manager of security response at 3Com’s TippingPoint, the Pwn2Own sponsor, in an e-mail today.

Although users running IE8 on Vista or even Windows 7 are somewhat protected by that operating system from the exploit used to cash in at Pwn2Own, Windows XP users have been at risk for months, Forslof added.

The IE update also caught the eye of Kandek’s colleague, Amol Sarwate, the manager of Qualys’ vulnerability research lab. “What’s interesting is that IE8 only has a single vulnerability,” said Sarwate, talking about the Pwn2Own bug. “But IE7 has seven. That’s one good reason to go to IE8.”

Eric Schultze, chief technical officer at Shavlik Technologies, added two other updates to Storms’ IE patch as his fix-first recommendation. “I’d equally patch the IIS, IE and Active Directory vulnerabilities,” he said.

 

The Internet Information Server (IIS) flaw affects some systems that have enabled WebDAV (Web-based Distributed Authoring and Versioning), a set of extensions to HTTP used to share documents over the Web. Schultze put the spotlight on MS09-020 because Microsoft had publicly acknowledged the bug last month in a security advisory.

MS09-018 got his attention because Microsoft pegged the Active Directory flaw as critical, and it could be exploited remotely by simply sending a server a malicious data packet. “Someone could use this to take over Active Directory, and if they do, they’d own all [an organization's] passwords,” Schultze said.

Three of the security updates, MS09-021, MS09-024 and MS09-027, addressed one or more issues each in Microsoft’s popular Office suite.

None of the researchers contacted today put the Office patches near the top of their to-do list. Storms explained why: “Office in general is usually not without bulletins,” he said. “This month it’s Excel, Works Converter and Word. It’s going to continue happening,” he said, referring to the file format parsing bugs that continue to plague Office. “It’s easy to write fuzzers for file format parsing problems, and while Microsoft’s fuzzers may be more sophisticated, there are more hackers out there than Microsoft has employees.”

Kandek and Sarwate nominated MS09-022, a three-patch update for the Windows print spooler. “It affects all Windows operating systems, anyone can activate this, and most people have remote printing enabled on their PC,” said Kandek. “An additional aspect is that this is often out of the control of the IT administrator, since it’s easy for users to turn on remote printing.”

Microsoft wasn’t able to wrap up work on a patch for a known vulnerability in DirectX, specifically in the QuickTime format parser within DirectShow. The no-show was no surprise, since the company had announced it wouldn’t issue a fix today in its monthly advance notification last week.

“I’d expect to see that next month, though,” said Storms.

The company, however, did release security updates for the Mac editions of PowerPoint; last month, Microsoft took the unusual step of issuing fixes for the Windows versions, but not for the Mac. At the time, it explained the decision as wanting to protect most users immediately rather than wait to protect everyone later. One researcher, however, blasted Microsoft for breaking its own rules for “responsible disclosure.”

Other bulletins that Microsoft released today patched problems in Windows Search (MS09-023), Windows’ kernel (MS09-025) and Windows’ remote procedure call (RPC) function (MS09-026).

“Ten is a large number, but at least two in the past year were larger,” said Schultze, talking about the number of security updates released today. And three are on the server side, where a hacker can remotely attack without any user interaction. Those are the ones that are frequently leveraged in worms.”

June’s updates can be downloaded and installed via the Microsoft Update and Windows Update services, as well as through Windows Server Update Services.

Source

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June 8, 2009

Microsoft Gives Windows 7 An Official Launch Date

Filed under: General, Software — admin @ 11:01 am
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Microsoft on Tuesday confirmed that customers will be able to buy Windows 7 from retailers and preinstalled on new PCs on Oct. 22. Yes, that’s right: After months and months of sticking to the “late 2009 or early 2010″ time frame, Microsoft has finally inscribed a Windows 7 launch date in the annals of history.
Oct. 22 will also forever be remembered as the beginning of the healing process for Microsoft and its customers, both of which are still scratching their heads over what happened with Windows Vista.

Microsoft says it’s on track to release Windows 7 to manufacturing in late July, which means PC makers will have plenty of time to load it onto new machines in time for the most economically crucial holiday season in years. In light of the beating Microsoft has taken in its last few fiscal quarters, and recent declines in Windows market share that have been attributed to the Vista debacle, a solid showing by Windows 7 would go a long way toward silencing critics.

Windows 7, currently in Release Candidate stage, looks plenty capable of banishing Vista’s by-now well-known performance and compatibility demons. And Microsoft will need that to happen to solidify its grip on the netbook market and convince customers to pay more for Windows 7 on netbooks than they’ve been paying for XP.

Fortunately for Microsoft, customers and companies that have been avoiding Vista by remaining in a Windows XP holding pattern will have plenty of motivation to migrate to Windows 7. For example, the virtualization features Microsoft has built into Windows 7 and Windows Server 2008 R2 represent a glittering lure for cost-conscious companies; and Windows 7’s improved deployment and management tools can quickly add up to measurable cost savings.

Of course, Microsoft will be launching Windows 7 into the teeth of one of the worst economic downturns in decades, so its commercial success will be anything but a slam dunk. Regardless of how good Windows 7 turns out to be, some companies may decide to hold off on upgrading simply because XP does what they need it to do.

Microsoft has acknowledged that it waited too long to release a follow-up to XP, and it’s enlisting the aid of solution providers to drum up interest in Windows 7 among small businesses that are perfectly happy running their day-to-day operations on XP.

Microsoft is working on many fronts to convey the implicit message that Windows 7 will succeed where Vista didn’t, and on Oct. 22, the market will begin making their own assessment — the only one that matters.

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June 1, 2009

WARNING: Juste Best Videos Attack Jumps from Twitter to Facebook

Filed under: Malware, viruses — admin @ 1:02 pm
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Juste (dot) ru, the video scam that’s been spreading rapidly on Twitter, is actually a double-headed beast.

We’re now getting reports of the same video links being spammed through user accounts on Facebook, too - a screenshot of such a mail is below. If you get a Facebook message with a link to Juste.ru, DO NOT click the link or visit the site - it appears to steal your credentials for both Twitter and Facebook, then abuse them to spread the scam further. Your Facebook friends get spam messages, and your Twitter followers get sent malicious Tweets.

This is perhaps the most vicious of social networking scams we’ve seen, affecting two networks simultaneously. Given that it’s able to grab logins from both sites, we’re assuming that it works by installing malware on the host machine, rather than simply asking for login details. We’ll continue to update once we have more information.

Current advisory: do not click links to “juste (dot) ru” on either Twitter or Facebook today. Also avoid any links on Facebook that simply say “Video” or “Best Video” - I’ve seen at least one example where it seems the link is hidden behind a short URL.

If you think you might be affected (ie. your Twitter or Facebook accounts are sending out spam links), run a full virus and spyware scan, clear your browser cookies and change your passwords on both services.

Source

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